Auto Attendant

Managing your incoming calls effectively is essential and Festina-Lente offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our newly developed Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises.
The Auto Attendant is a sophisticated service for controlling departmental routing within your organisation. With the

Auto Attendant it is possible to welcome a caller, offer them a choice of routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message.

Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid – it is a normal working hour during the normal working day – then the call will be routed to the user. If a call is received outside the hours of operation, the call will be diverted to the users voice mail account. If an attempt toroute the call to the user fails, because the user was already engaged on a call for example, the call will also be diverted to the users voice mail account. A benefit of this solution is that the call routing rules can be changed on a whim, 24 hours a day, without the need to contact us.
Festina-Lente has years of experience in IVR. We develop and manage a wide range of interactive services based around telephony and mobile telephony platforms. Our services can be implemented using our “off the shelf” applications or can be tailored to your specific needs.
Whether you want to run a simple one-line application or a complex thousand line interactive service, Festina-Lente will manage your services leaving you to concentrate on promoting your ideas.

For more information please call us on 08448 731 450

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Features

  • Web-based management gives you control
  • Quick and simple to use
  • Professional call pre-connection message
  • Voicemail options are available
  • Delivery of voicemails in wav format
  • Out of hours call routing options
  • Improved efficiency and staff utilisation
  • ‘Live’ call stats are available

 


Example Number Charges
0800 4ppm 0845 2ppm
Revenue Shares Available
 0871 4ppm 0844 1ppm
*ppm rate includes any call costs