Call Recording Solutions

At last, an effective method to record phone calls without costly technical investment. Literally at the touch of a button, our unique telephone recording service enables you to record incoming or outgoing calls using your telephone keypad.

By simply fronting your business with any of the Festina-Lente 08 non-geographic numbers, you have instant access to our extremely flexible and creative network-based recording services, eliminating the need to purchase in-house call recording equipment and negating all associated maintenance issues with such investment.

 The 08 telephone number allocated by Festina-Lente is connected to your existing telephone number. When the number is dialed a pre-recorded message is played stating that calls may be recorded for monitoring or training purposes, after which the call is delivered immediately to you. At this point the F-L system instantly records the dialogue and saves it as a wav file that is then delivered to a designated e-mail, automatically and within minutes of the conversation concluding.

Exclusively, F-L has also pioneered call recording solutions for those customers who may want to make outbound calls that may require recording, simply by dialling a number on the system. The system presents dial tone and you dial the number required. If the number is valid and the call is answered, both parties are connected and the recording will commence. A further exceptional bonus of this service is the ability to record from an infinite number of extensions connected to your existing telephone number, thereby enabling simultaneous multi-recording.

Festina-Lente has years of experience in IVR. We develop and manage a wide range of interactive services based around elephony and mobile telephony platforms. Our services can be implemented using our “off the shelf” applications or can be tailored to your specific needs.
Whether you want to run a simple one-line application or a complex thousand line interactive service, Festina-Lentewill manage your services leaving you to concentrate on promoting your ideas.

For more information please call us on 08448 731 450

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Features

  • No expensive hardware
  • Online storage and retrieval
  • Or Automatic delivery of recording to email
  • Regulatory compliance
  • Web-based call statistics

 An accurate record of conversations can assist in problem resolution - help ensure quality of  service and provide valuable ' real situations' to aid in staff training.

and its pretty good for making sure your back is covered as well !