Time of Day Routing 
Managing your incoming calls effectively is essential and Festina-Lente offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our newly developed Time of Day Routing module is a very simple service that allows you to redirect inbound calls to a non-geographic telephone number to a geographic telephone number depending upon the time-based rules specified in the service set up.
With the service, it is possible to welcome a caller by way of a personalized pre-connection message, route the caller to the preferred destination and provide a voicemail facility. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message.
Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid – it is a normal working hour during the normal working day – then the call will be routed to the user. If a call is received outside the hours of operation, the call will be diverted to the users voicemail account. If an attempt to route the call fails, because the user was already engaged on a call, the call will also be diverted to the users voicemail account.
Other routing modules soon to be available for you include Geographic Routing and Ratio Routing plans. Any of the ICS routing options can be used singularly or be used as a ‘bolt on’ addition to any of the advanced services.
Festina-Lente has years of experience in IVR. We develop and manage a wide range of interactive services based around telephony and mobile telephony platforms. Our services can be implemented using our “off the shelf” applications or can be tailored to your specific needs.
Whether you want to run a simple one-line application or a complex thousand line interactive service, Festina-Lente will manage your services leaving you to concentrate on promoting your ideas.
For more information please call us on 08448 731 450
Features
- Web-based updates by you
- Quick and simple to use
- Voicemail options available
- Out of hours call routing
- ‘Live’ call stats are available
Making the changes to the system when you need them seemed like a no brainer ..... why would you want to wait ?
Let Festina-Lente take you to another place