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Case Studies
Text Box:                      Case Study 1 or ' Err Just Hold the Line' !  Challenge - Routing calls to interpreters Client - Public Sector A sudden increase in demand for Interpreter services had left the council swamped with internal calls requiring immediate attention. The solution developed allowed callers to be directly connected with the interpreters they required without the need to check on availability, the service gives us the  ability to control and monitor usage , track activity and route calls to the required resource without delay. The option to record calls is very powerful and helps ensure our staff adhere to the strict guidelines in our procedures. Festina-Lente  - Delivering Business Benefit    The service you need - if you just ask info@festina-lente.co.uk                                   or Call 0844 873 1450  

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E-mail: info@festina-lete.co.uk

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