Innovative Business Solutions.

Case Studies
Text Box:                      Case Study 3 or ' Which department am I today ! ' Challenge - Multi skilled operators Client - SME With a diverse product range to support and call agents time at a premium it was important that our client could determine the nature of a call swiftly and deliver it to the person best suited to deal with the enquiry. As agents wear 'different hats' simply being able to announce the nature of the call as it arrives enhances service and shortens call times , we are only a small company and need to be efficient to maximise our margins , the add on benefit of being able to measure the success of marketing campaigns using the call reporting functionality is proving very valuable.  Festina-Lente has years of experience in IVR. We develop and manage a wide range of interactive services based around telephony and mobile telephony platforms. Our services can be implemented using our “off the shelf” applications or can be tailored to your specific needs. Whether you want to run a simple one-line application or a complex thousand line interactive service, Festina-Lente will manage your services leaving you to concentrate on promoting your ideas. Festina-Lente  - Delivering Business Benefit

Festina-Lente
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